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The Power of Feedback
(Available in: Keynote Presentations, Half-day Seminars, Full-day Programs, Webinars, and Internet-Based Challenges)
The Power of Feedback teaches you how to master the art of receiving feedback so you can improve your performance, relationships, and career growth.
CatchFire Café’s exciting presentation on The Power of Feedback begins with a brief review of research studies that show exceptional companies have higher levels of feedback and debate than mediocre companies. Unfortunately, the stark reality is that most people aren’t very good at giving or receiving feedback. This applies both to positive feedback (praise, thanks, recognition) as well as negative or critical feedback (confronting poor performance).
In CatchFire Café’s program, audience members learn that feedback conversations are essential. They force you to face reality, confront the problems that are causing your team to under perform, and rise out of the swampland to a higher level of productivity – and a more enjoyable work environment. With learning and practice, you can turn your feedback conversations into productive dialogue that promotes strong relationships and great results, rather than destructive discussions that lead to mediocrity and frustration.
Program Outline
What is Feedback?
The definition and history of Feedback.
The Value of Feedback
Feedback is essential to learning, developing your skills, building strong relation ships, and growing your career. At the organizational level, when you create an environment of better feedback, you get fully engaged employees at all levels who work more effectively and improve business performance.
Seven Best Practices for Giving Feedback
1. Ask permission to give feedback
2. Set a tone of energy and optimism
3. Focus on specific situations and behavior
4. Show appreciation and say thank you
5. Confront non-performance
6. Ask questions and listen attentively
7. Encourage and energize
Six Best Practices for Receiving Feedback
1. Ask for Feedback
2. Recognize Personal Feedback Preferences
3. Set Your Attitude and Emotions
4. Practice Effective Listening Skills
5. Avoid Feedback Conversation Pitfalls
6. Effectively Handle Feedback You Disagree With
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